TERMS & CONDITIONS
BY BUYING ON THIS WEBSITE, YOU AUTOMATICALLY ACCEPT THE CONDITIONS BELOW. THEREFORE, WE RECOMMEND THAT YOU READ THROUGH THE TERMS CAREFULLY BEFORE YOU ACT.
The terms and conditions are governed by Danish law.
This website is provided by:
Cannari Birger Christensen Aps
Kristen Bernikows Gade 6
1105 Copenhagen K
VAT. 41980516
If you have further questions regarding online shopping at Cannari-Concept, please contact +45 33 11 55 55 Monday to Friday from 10.00 to 16.00 or contact our Customer Service at [email protected].
At Cannari-Concept, we offer the following payment methods:
- Mastercard
- Dankort/VISA/VISA Electron
- Maestro
- Viabill
- MobilePay
- PayPal
The safety of your information is a top priority for us. All communication between your payment and our payment gateway is encrypted with an SSL (Secure Socket Layer). Neither Cannari-Concept nor other unauthorized persons have the opportunity to see the data exchanged during your purchase.
At Cannari-Concept, your personal contact information is a 100% confidential and we guarantee that no one else can get access to it.
PROCESSING TIME
We process and send orders during our main service hours, Monday to Friday from 8.00 AM till 4.00 PM CET (except for Danish public holidays). We aim to handle orders within one business day, but during busy periods, it may take a little longer. Once your order has been shipped, you will receive a shipping confirmation via email.
AVARAGE SHIPPING TIMES AND DELIVERY INFORMATION
Orders are shipped with different carriers depending on the shipping country and are insured against theft and accidental damage.
The shipping time can vary depending on the destination. Inside the EU, it typically takes 1-5 business days for the package to arrive.
For non-EU countries, it usually takes 1-7 business days, but there may be delays due to customs procedures.
SHIPPING OUTSIDE EU
Please note that custom fees are not included in the prices of our products and for orders outside the European Union, customers can be subject to international custom fees and additional taxes.
As custom policies and import fees vary widely from country to country, we suggest you to contact your local customs office for current charges before you order.
TRACK YOUR ORDER
Once your order is received, you will receive tracking information directly from the courier company. Simply go to the courier company's website and enter the tracking number in the designated field. The website will display the current status of your parcel, as well as the estimated delivery date.
Note: If you have opted for GLS Parcelshop for your delivery service, you will only receive a notification once your parcel is available for pick up.
HOW TO RETURN
RETURNS WITHIN EU
- Place the article(s) you wish to return in a suitable bag/box, e.g. the one you received from Cannari-Concept
- Fill out the return form and enclose it in your return package
- Ship the return package using the pre-paid return label attached with your order
- Please keep a receipt as proof of the return shipment. This is your insurance in case the parcel gets lost
RETURNS OUTSIDE EU
- Place the article(s) you wish to return in a suitable bag/box, e.g. the one you received from Cannari-Concept
- Fill out the return form and enclose it in your return package
- Ship the return package as a business parcel directly to the return address below:
DSV
Profilvej 3
DK-6000 Kolding
Att. Cannari-Concept - Please keep a receipt as proof of the return shipment. Packages that are lost in transit will not be compensated by us, and we therefore recommend you sending the package as a trackable shipment.
For international customers, we recommend using FedEx or UPS to make sure that they are protected and insured during transit. Should you experience any issues with returning from outside the EU please contact our Customer Service team at [email protected].
Cannari-Concept cover return expenses for returns within EU, however, we do not refund initial shipping costs paid by the customer when placing an order at remainbirgerchristensen.com.
RETURN POLICY
You have 30 days from the date you receive an order to return it. Please note that we must have your ordered items returned to our warehouse within 30 days of receipt. Cannari-Concept does not accept items that have been worn, altered or washed. All articles must be returned in original packaging in the same state in which they were delivered including original Cannari-Concept tags, authenticity cards, dust bags, etc. We recommend that all articles are sent as packages to ensure safe arrival and tracking availability. We cannot pick up goods sent to a package shop, so please send it to the return address stated on your return slip.
Please note that damaged or soiled articles will not be accepted but will be sent back to the customer and/or refund refused. The packaging may not be damaged as this is considered a part of the article. As soon as we have received a returned article it will undergo a quality control check according to our Return Policy mentioned here. All approved returns will be credited to the card used for the purchase.
REFUNDS
Once your return has been received at our warehouse, you will receive an email notification. You can expect to receive a refund within 10 days of receipt, via the same payment method used for the original transaction.
Kindly note that processing time may vary, depending on the volume of returns we are receiving at the time. Returns from outside the EU may take longer to process due to customs procedures.
Please note that returns which do not meet our Return Policy will not be refunded and will be sent back to the customer.
If you have any questions regarding refunds do not hesitate to reach out to our Customer Service team at [email protected].
EXCHANGES
It is currently not possible to exchange items online. If you require a different size or item, we therefore kindly ask you to return the original order and place a new order through our website.
If you have any questions in this regard, please do not hesitate to contact us at [email protected].